Block A, 816, Kelana Centre Points,
No.3, Jalan SS7/19 Petaling Jaya,
47301, Selangor, Malaysia
+60 11-3683 3683

Allo Frequently Asked Questions (FAQ)

City Broadband Terms and Conditions
Allo Technology Sdn. Bhd. (Allo), formerly known as Setia Haruman Technology Sdn Bhd, is an Information and Communication Technology (ICT) service provider based in Cyberjaya, Malaysia. Allo begin as internet service provider - Allo City-broadband fiber internet packages covering both residential and business plan.

More recently, after being acquired by Tenaga Nasional Berhad (TNB), Allo will enable the nation premier electric utility company to provide Smart Homes, Smart Building, Smart Industry, Smart City and Digital LED Screens services. TNB has also appointed Allo to implement the National Fiberisation and Connectivity Plan (NFCP) Pilot at Jasin, Melaka.

City Broadband by Allo is a leading broadband service that began in Cyberjaya and serves corporate, enterprise, and residential subscribers. City Broadband is built on Allo own fibre optic network known as Cyberjaya Metro Fibre Network (CMFN) that provides high speed, highly redundant, and dedicated broadband access services.
We are the top dealer of ALLO Technology Sdn Bhd. We are registered company as Juara ICT Sdn. Bhd. mainly dealer of Allo-city broadband internet plan and the Main Contractor that help the installation process to provide the Fiber connectivity.
Yes same. ALLO is the company that provides the internet service known as City Broadband.
Minimum speed offer is 100 Mbps up to maximum 1 Gbps internet speed.
Internet speed work best depend on how many devices you have and what major activities takes place.
[Residential Package]
The difference is 12 months contract has RM 300 upfront payment (will be charged on the first month’s bill) while 24 months contract has no upfront payment.

[Business Package]
The difference is 12 months contract has RM 400 upfront payment (will be charged on the first month’s bill) while 24 months contract has no upfront payment.
We need customers detail such as name, address, IC and signature.
You will receive email to verify together with your registration details.
[IMPORTANT] Kindly click the verify button for us to proceed with installation.
It takes up to 2-4 days after email verification. Customer would be notified for any installation to be done earlier or a bit later.
Installation takes about to 2-4 hours to be done.
Normal installation that follow standard installation rate has no charge. Only non-standard installation has additional charge.
Please be informed non-standard installation additional charge need to be paid directly to the assigned installer.
Yes. Allo-City Broadband is fiber optic internet that offers UNLIMITED and High-speed Internet at affordable price. No quota limit for all apps.
Mainly because it offers more data speed and save more cost. Another benefit it provides higher bandwidth that best handling more devices.
No. Allo-City Broadband is a home fiber connected with cable and not portable.
No penalty charges if you terminate after contract end.
There will be penalty of leftover months or RM 500 whichever higher if you ask for termination before the contract end.
Yes you may. Kindly direct to customer service number 1-300-38-8000
You may pay via ewallet, kiosk, 7eleven or JomPay through any online banking.
Allo-City Broadband use monthly bill cycles but your cycle is determined by your installation date.

Let say, your installation date is 15th November 2020, your first bill amount is lesser than monthly package you subscribe calculated based on 15th November 2020 30th November 2020.

The next month December 2020 bill amount will be exactly same with the amount of package you subscribed.

Customer has the choice either to pay on end of the months or on each 15th of the month (based on installation date). But we are strongly suggesting to pay end of the months to avoid the situation customer might forget the installation date.
You can do speed test to check your coverage.
Please refer speed test guideline at Speed Test Page
Speed test depend on the devices you are currently use and major activities takes place at the same time. Speed test is most accurate when connected to LAN cable. There are minimum kuota internet service provider must reach for the offered plan. Read the detail here.

If you are not satisfied kindly make a complaint.
Please direct to customer careline 1 300 38 8000.
Yes, you may. If you need further assistance please direct to customer careline 1 300 38 8000.
Yes, you may if the place also has Allo-City Broadband coverage. There will be relocation fee of RM 150. Better assistance please direct to customer careline 1 300 38 8000.
Deck phone is home wireless phone and come separately with internet plan. There will be additional of RM 20/month to add up deck phone.
No. You will get new phone number.
You can check the coverage page
You call us at 60 11-3683 3683